Poly CCX 500

(1 customer review)

£325.00 £304.20 £253.50 Ex. VAT

Poly CCX500 Microsoft Teams PhonePoly Logo
Condition : New
Part Number : 2200-49720-019

Available on back-order

FREE NEXT DAY DELIVERY for all UK Mainland orders!


Poly CCX 500

The Poly CCX 500 is a world class Business Media Phone that offers a native Microsoft Teams experience; that is both intuitive and easy to use. With a dedicated Microsoft Teams button and one touch access contacts and meetings.

In 2019 Plantronics and Polycom merged to form “Poly” to combine legendary audio expertise with powerful video and screen sharing capabilities.

Never miss a word and feel confident you are being heard with precise clarity; thanks to Poly’s HD Voice and Acoustic Clarity technology. In addition the Poly Acoustic Fence will eliminate background noise and keep calls quiet in noisy environments; such as offices and call centres.

Enjoy effortless hands free communication with acoustic echo cancellation and background noise suppression; through the full duplex speakerphone or by connecting a headset via the RJ9 port. In addition there is a USB port for plug and play headset functionality. The Poly CCX500 is also hearing aid compatible, up to the latest standards

The Poly CCX 500 features a two port Gigabit Ethernet switch for fast network connectivity and data transfer. Wireless connectivity is available with an optional Wi-Fi dongle.

Poly CCX 500 Features

  • Native Microsoft Teams experience
  • Gesture based, multi touch capable touchscreen
  • 5 inch colour LCD (720 x 1280 pixel)
  • 16:9 aspect ratio Screensaver
  • On screen virtual keyboard
  • Voicemail support
  • Adjustable base height
  • One USB type A port (2.0 compliant)
  • One USB Type C port (2.0 compliant)
  • SIP protocol support
  • Integrated Bluetooth 4.2
  • Two port gigabit Ethernet switch 10/100/1000
  • Adjustable font size selection
  • Normal and dark mode
  • Multilingual user interface
  • Poly HD Voice and Poly Acoustic Clarity technology
  • Poly Acoustic Fence
  • Full duplex speakerphone with world class echo cancellation
  • Headset options to suit any style (Bluetooth, USB, RJ9)
  • With handset: 17.8 cm x 21.6 cm x 5.2 cm WxHxD (7.0 in x 8.5 in x 2.0 in WxHxD)

Whats in my Poly CCX500 Pack

  • CCX 500 Microsoft Teams Phone
  • Handset with handset cord (Handset Model Only)
  • Network Cable (CAT-5E)
  • Desk Stand
  • Setup Sheet

What you are buying

CCX500 VoIP Phone – New
Poly Part Number : 2201-15810-025

Additional information





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Manufacturer Warranty


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1 review for Poly CCX 500

  1. Tim Britton

    Love the design of the unit, large touch screen is of a sharp resolution and seems very responsive when operating and navigating my teams contacts – there is no physical keypad to touch. Inclusion of both standard USB A port and a USB C ports is a smart move and helps future proof the device for use of USB C accessories which are becoming more common. There is an option for a Wi-Fi dongle but I do not require this at present as the unit sits on my desk where I already had an Ethernet cable and POE. Call quality either through the hand piece or speaker phone is clear and loud. I sometimes use my Plantronics voyager legend headset via bluetooth and it works brilliantly with this phone.

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All of our refurbished and new products come with a warranty ranging from 12-36 months. We provide a ‘return to base’ warranty as standard but replacement items may be dispatched in advance of the warranty examination procedure where pre-agreed. Any replacements made within the warranty period will continue to have a warranty that covers the original term from point of purchase.

All items with NEW condition receive a 12 month warranty

All items with REFURBISHED condition receive a 36 month warranty

Please also note:

  • Any misuse, wear and tear or abuse of the goods will invalidate the warranty and any return postage will be payable by the customer.
  • Our warranty excludes consumable products e.g. batteries.
  • Our warranty is not applicable outside the United Kingdom unless by pre-arrangement.
  • A £20 Admin fee will be charged for any item returned under warranty where no fault is found If the product fault is deemed to fall within the terms of the warranty then we reserve the right to repair, replace or credit faulty items at our discretion.
  • If it is outside of the warranty period, we may offer a chance to repair the item at a cost to be quoted.


If your product develops a fault then please notify us by phone on +44 (0) 333 222 6636 or at [email protected] detailing the fault and requesting a Returns Number and address.

Please ensure that the Returns Number is clearly indicated on the parcel, as we cannot accept returns without this.

PLEASE NOTE: do not write on or mark the original packaging.


Free Next Day Delivery for all UK Mainland orders. Order cut-off time is 3PM. We aim to dispatch your goods on the same day we receive payment. In some cases it may take up to 1 working day for us to dispatch your purchase. In case of urgency please contact us. We offer worldwide shipping. If you do not see the shipping information for a particular country then please contact us to request a shipping quote. DPD, Interlink and UPS deliveries MUST be signed for. Our contact telephone number: +44 (0) 333 222 6636


DPD / Interlink tracked and signed. Next working day delivery Royal mail 24h Tracked. Next working day delivery Royal mail 48h Tracked. Two working day delivery Royal mail economy delivery. Please note this delivery is not tracked. Delivered in 3 to 5 working Days.


UPS International Tracked standard service within the EU. Delivered in 3-4 working days. UPS International Tracked Express service within the EU. Delivered in 1-2 working days.


UPS International Tracked standard service outside the EU. Standard delivery – 5-7 working days. Please request a quote for a speedier global delivery service.


Once your order is shipped we will send you an email with a link to the tracking information. Depending on the progress of your order, you may receive between 1-4 emails per shipment on your order. We will use the email address you have provided on purchase. You are able to track the progress of your delivery by contacting the assigned courier via their website, you will need the tracking number and this will be found on the delivery email. You are able to arrange to pick up the unit from the courier depot then you will need to call the courier. If you want to call the courier then please use one of the telephone numbers below. Royal Mail customer services/tracking – 0845 611 3425 DPD customer services/tracking – 0845 0702477 Interlink customer services/tracking – 0845 0702477