ACCEPTED PAYMENT METHODS
PAYPAL – Including all major credit and debit cards (including Visa, MasterCard, American Express, Discover, JCB, Diner’s Club and EnRoute)
STRIPE – Including all major credit and debit cards (including Visa, MasterCard, and American Express)
BANK TRANSFER – please contact us for bank details (£ Sterling/€ Euros/$ US Dollar accepted)
TELEPHONE CARD PAYMENT – please call us on +44 (0) 20 37642 655
NB: To ensure your purchase is protected we only deliver to your registered PayPal address.
Once your payment has been received we will send you a confirmation email.
We provide VAT invoices for all UK purchases. Unless specified otherwise, our listed prices include VAT at the current rate.
BUYERS FROM OUTSIDE OF UK AND VAT REFUNDS
If you are a non-UK VAT registered company then please contact us before making purchase on +44 (0) 20 37642 655
Or Email us: [email protected]
14 day return
If you change your mind or are unhappy with your order, you can return them within 14 days of delivery. All goods must be returned in the same state and condition that they were delivered. For a refund, all the original packaging as well as any documentation, must be returned in a resalable condition, or you may be subject to a restocking fee (up to a maximum of 25%). Packaging and posting costs are not refunded unless the goods are found to be faulty.
Returning under a Warranty
If your product develops a fault then please notify us by phone on +44 (0) 333 222 6636 or at [email protected] detailing the fault and requesting a Returns Number and address. Please ensure that the Returns Number is clearly indicated on the parcel, as we cannot accept returns without this. PLEASE NOTE: do not write on or mark the original packaging
Once we get your item back, we will inspect it and refund you with the value of the order.
Refunds will not be offered for goods worth £42 or less.
- It is the responsibility of the customer to ensure the safe return of goods to the company.
- All items must be returned as supplied including cables, leads, power supplies, packaging etc.
- We will cover the cost of carriage for the return of faulty items. If an item is returned as faulty but no fault is found, a £25 administration charge plus the cost of the return carriage will apply.
The returns address for all items is:
Units 1 & 2 Prime Buildings
Daux Road, Billingshurst
West Sussex, RH14 9SJ