USB Phone Headsets | Comms Warehouse

USB Phone Headsets for Computers and Softphones

A USB headset is a wired headset that plugs into a computer’s USB-A or USB-C port for calls on softphones and apps such as Microsoft Teams and Zoom. This range covers new and refurbished USB phone headsets from Plantronics, Poly, Jabra, Sennheiser, EPOS and Vega, in mono and duo styles, for home workers, hot desks and contact centres.

USB headsets are part of our wired headsets range. If you want to move around while on a call, see wireless headsets. For more current models for Teams and Zoom, browse our new computer headsets.

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How to choose a USB headset

USB-A or USB-C

Check the ports on your computer first. Many newer laptops only have USB-C, so some USB headsets come in both versions, such as the Plantronics Blackwire C3220 USB-A and USB-C. The Blackwire C3225 adds a 3.5mm plug for a mobile or tablet.

Teams or UC version

Many USB headsets come in two versions. Versions marked MS or -M, such as the Jabra Evolve 20 MS or Plantronics Blackwire C310-M, are made for Microsoft platforms. UC versions suit other softphones. See our Microsoft Teams headsets.

Mono or duo

A mono USB headset covers one ear, so you can hear your call and the room around you. A duo (stereo) USB headset covers both ears and helps you concentrate. The Jabra Evolve 30 II comes in both styles.

In-line call controls

Most USB headsets have a control unit on the cable with volume, mute and answer or end buttons. Volume and mute work in any app. Answer and end need a softphone that supports the headset.

Questions

What is a USB phone headset?

A USB phone headset is a wired headset that connects to a computer by USB and works with softphones for calls. Most models are plug-and-play on Windows and macOS, so you do not need a sound card or extra software for basic calls.

Can I use a USB headset with a desk phone?

Only if your desk phone has a USB port that supports headsets. Some IP desk phones do, but many office phones use an RJ9 headset port, which needs a QD headset from our wired headsets range instead. Check your phone's specification before you order.

Are refurbished USB headsets suitable for business?

Yes. The range includes refurbished USB headsets from business brands such as Plantronics, Jabra and Sennheiser, alongside new models. Choosing the same model across a team keeps call controls and settings consistent. If you need several, ask for a quote.

Is a mono USB headset enough for office calls?

Yes, a mono USB headset is enough for most office calls. It covers one ear, so you hear both the caller and the people around you. Choose a duo model if you work in a loud open-plan office or spend most of the day on calls.

Is a USB headset the same as USB headphones?

No. A USB headset has a microphone placed for calls, usually on a boom arm, while USB headphones are mainly for listening. For clear calls, choose a USB headset with a noise-cancelling microphone, which reduces background noise for the person you are talking to.

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