USB Phones And USB Handsets | Comms Warehouse

USB Phones and USB Handsets for PC Softphones

A USB phone is a handset or desk phone that plugs into your computer’s USB port and works with a softphone app, such as Microsoft Teams or a VoIP client. The call runs in the software on your PC, and the USB phone gives you the earpiece, microphone and, on some models, a keypad.

This range covers new and refurbished USB phones from Jabra, Polycom, Plantronics and Aastra, including the Jabra Dial 520, Polycom CX300 and Plantronics Calisto models, plus some Jabra Speak speakerphones. It suits hot desks, home workers and contact centres. For a phone that works without a PC, see VoIP Phone.

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How to choose a USB phone

Check your softphone app

Most USB phones work as a standard USB audio device, so calls play through them in most softphones. Answer, hang-up and dial keys may only work with certain apps. For Teams, compare with our Microsoft Teams hardware.

Handset, desk phone or speakerphone

A USB handset, such as the Jabra Dial 520 or Plantronics Calisto P540-M, suits one person. A USB desk phone, such as the Polycom CX300, adds a keypad and display. For small group calls, see USB Speakerphone.

Microsoft-optimised models

Models marked MS or -M, such as the Plantronics Calisto P540-M, were made for Microsoft clients such as Lync and Skype for Business. They usually handle calls in Teams, though some buttons or status lights may not respond.

Hot desks and shared PCs

On hot desks, a USB phone can stay on the desk for anyone who logs in. Pick a model your softphone supports on every PC, so staff get the same keys wherever they sit.

Prefer a headset?

If you would rather talk without holding a handset, a USB headset works with the same softphones. Read our headset buyer's guide before you choose a model.

USB phone types in this range

TypeExamplesSuits
USB handsetJabra Dial 520, Plantronics Calisto P540-MOne user who wants a phone-style handset
USB desk phonePolycom CX200, CX300Users who dial from a keypad
USB speakerphoneJabra Speak 410, 510, 710; Polycom CX100Small group calls at a desk

Questions

What is a USB phone?

A USB phone is a handset or desk phone that connects to your computer through a USB cable and works with a softphone app. The computer handles the call, and the USB phone acts as the earpiece, microphone and, on some models, the keypad. It needs no separate phone line.

Can I use a USB phone handset with any PC softphone?

In most cases yes for audio, because the PC treats a USB phone handset as a standard sound device. Answer, hang-up and dial keys may only work with supported apps. Check the maker's list for your softphone before you choose a model.

Is a USB phone the same as a VoIP phone?

No, a USB phone has no network connection of its own and needs a softphone running on your PC. A VoIP phone connects straight to your network and works without a computer. If you want a phone that works when the PC is off, see VoIP Phone.

Do USB phones work with Microsoft Teams?

Most USB phones work with Teams for audio. Older Lync and Skype for Business models, such as the Polycom CX300, may not support every button or status light in Teams. For phones made for Teams, see our Microsoft Teams phones.

Do USB phones need a driver?

Usually not, because Windows and macOS recognise most USB phones as audio devices when you plug them in. Some makers offer optional software that adds firmware updates and extra button functions.

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