Headset Bottom Cables And EHS Adaptors | Comms Warehouse

Headset Bottom Cables, Cords and EHS Adaptors

A headset cable connects a telephone headset to a desk phone, PC or wireless base. The most common type is the headset bottom cable, also called a bottom cord, which runs from the quick-disconnect (QD) plug on the headset to the phone’s headset port. Replacing the cable is often enough to repair a headset with a damaged lead, or to use the same headset on a different phone.

This range covers new and refurbished bottom cables, HIS cables for Avaya phones, EHS adaptors for wireless headsets and training splitters from Plantronics, Jabra, Avaya, Sennheiser, Yealink, Cisco and Tenovis. Models include the Plantronics U10P, the Jabra GN1200 and the Avaya HIS QD. For handset cords, line cords and network leads, see phone cables.

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How to choose a headset cable

Match the QD to your headset

Each headset brand uses its own quick-disconnect plug. Plantronics bottom cables, such as the U10P, fit Plantronics QD headsets, and the Jabra GN1200 fits Jabra QD headsets. A cable for one QD type will not plug into the other.

Match the plug to your phone

Most bottom cables end in an RJ9 plug for the phone's headset port. Avaya 1600 and 9600 series phones have an HIS port, so they need an HIS cable. For PCs and mobiles, choose a USB or 3.5 mm adaptor lead.

Check wiring and amplification

Phones wire their headset ports in different ways, so a headset cable made for one brand may give no sound on another. Phones without a headset port need an amplifier or a cable built for that phone. Our headset compatibility guide explains the options.

Add EHS for wireless headsets

An EHS (electronic hook switch) adaptor lets you answer and end calls from a wireless headset away from the desk. Each EHS adaptor is made for one phone brand or series, such as the Plantronics APV-63 for Avaya phones or the Yealink EHS36 for Yealink phones.

Training cords for new staff

A training splitter, or Y cord, connects two Plantronics QD headsets to one phone so a trainer and a new starter can share calls. The splitter in this range has a mute switch on one side.

Headset cable types

Cable typeWhat it connectsExamples in this range
Bottom cableHeadset QD to the phone's RJ9 headset portPlantronics U10P, Jabra GN1200
HIS cableHeadset QD to the HIS port on Avaya 1600 and 9600 phonesAvaya HIS QD
EHS adaptorWireless headset base to the phone, for remote call answerPlantronics APV-63 and APC-42, Jabra Link 14201-20, Yealink EHS36
Training splitterTwo QD headsets to one phoneY splitter cord with mute switch
Adaptor leadQD headset to a 2.5 mm or 3.5 mm jack2.5 mm QD adaptor lead, Plantronics 3.5 mm headset cable

Questions

What is a headset bottom cable?

A headset bottom cable is the lead between the headset's quick-disconnect (QD) plug and your phone. It carries the audio and usually ends in an RJ9 plug for the phone's headset port. Bottom cables are specific to the headset's QD type and often to the phone's wiring.

Can I replace just the cable on my headset?

Yes, on most office headsets with a QD connector. The QD splits the headset from its bottom cable, so you can replace a damaged or wrong headset cable and keep the headset. Choose a cable with the same QD type as your headset and the right plug for your phone.

What is an HIS adaptor cable?

An HIS cable connects a QD headset to the HIS headset port on Avaya 1600 and 9600 series phones. A standard RJ9 bottom cable may not work in that port. Check your phone has an HIS port before you order.

Do I need an EHS adaptor for a wireless headset?

You need one to answer and end calls from the headset while away from the desk. Without it, you lift the handset by hand or use a handset lifter. Each EHS adaptor suits one phone brand or series. The headset buyers guide explains the wireless headset options.

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