FAQ Page

We aim to dispatch your goods on the same day we receive payment. In some cases it may take up to 1 working day for us to dispatch your purchase. Order cut-off time is 3PM. In case of urgency please contact us. We offer worldwide shipping. We use DPD, Interlink and UPS deliveries MUST be signed for.

Once your order is shipped we will send you an email with a link to the tracking information. We will use the email address you have provided on purchase. You are able to track the progress of your delivery by contacting the assigned courier via their website, you will need the tracking number and this will be found on the delivery email.

If your product develops a fault then please notify us at returns@buythephone.co.uk detailing the fault and requesting a Returns Number and address . Please ensure that the Returns Number is clearly indicated on the parcel, as we cannot accept returns without this.

Yes you can, we can take your card details and process credit card payment over the phone.

We provide a full 12 month warranty on all equipment.

Yes, we are. Please contact us to get more info

Buy The Phone

Units 1 & 2 Prime Buildings Daux Road Billingshurst West Sussex RH14 9SJ

offers the following payment methods: Paypal Visa Mastercard. We accept Official Purchase Orders from Local Authorities, Government departments, Education & Healthcare. Please Contact Us if you would like to open an Account with us.
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